Delivery & Returns

• How can I track my order?

  After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling claires.com customer support.

• What is Claire's return policy?

  We hope you love what you got! But if not, you can return most of our merchandise. We gladly accept returns of most new and unused goods. Items must be returned in their original condition, with all tags and other item packaging.

  Exclusions: Items marked as “Online Exclusive” may be returned only by mail. Also, the following items cannot be exchanged or returned in-store: real body jewelry, cosmetics (if seal is broken), and blind bags (if opened). Clothing and footwear with the tags removed cannot be returned or exchanged at all. Claire's gift cards are not returnable or redeemable for cash (except as required by law).

• How do I return merchandise?

  Our merchandise can be returned or exchanged in our stores within 60 days in its original condition, including all tags and other item packaging, for a full refund. If you purchased items online at claires.com, you may also return them to us by shipment by following the instructions on the back of your invoice, and below.

  We cannot process exchanges of online purchases via shipment. Store purchases cannot be returned by shipment. For items purchased in multi buy offers such as Buy one Get one Free, Buy one Get one 50% off, etc, you must return all items purchased under the offer for a full refund as we will not refund on part purchase. In interests of hygiene and for your protection we do not accept returns of, or refunds on, unsealed cosmetics, pierced earrings or jewelry sets containing earrings or real body jewelry unless the items are of unsatisfactory quality or unfit for purpose.

  Currently Claire's does not offer prepaid return shipping labels. If you would like to return your items via mail your refund for the return shipping will be via a Claire's gift card. Claire's does not have the ability to issue a refund for the return shipping to your original form of payment method. If you do not wish to receive a refund for the return shipping via a Claire's gift card please take your return to your local Claire's store. Please note that Claire’s will only issue a refund for the return shipping if you received the wrong or damaged item/s. Shipping, handling, and surcharges are not refundable See our Return Policy for item exclusions in above section.

  If you received the wrong item or damaged merchandise, please call customer support at 1-800-804-7194 or email [email protected].

  • Returns In Store: You may choose to return or exchange your merchandise at a Claire's store near you. Please have both a government-issued ID and the original receipt displaying prices available to receive a full credit. If you used a credit card to make your purchase, please have that available for the store associate to credit your account. If you used PayPal or Klarna to make your purchase, a full store credit will be made to Claire's Gift Card.
    For returns without a receipt, we will issue a store credit in the form of a gift card for the current selling price. Exclusions: Items marked "Online Only" may be returned only by mail.
  • By Shipment: If you ordered your merchandise from us online, and would like to make a return by mail, you must pack the merchandise in its original, unused condition, including tags and packaging, along with the return form provided in your order shipment. Please send your return via carrier of your choice to the address below.

  Claires.com
  Returns Department
  2400 West Central Road
  Hoffman Estates, IL 60192

• What are your delivery options?

  We deliver to all 48 contiguous states:

  • Standard shipping: $7.99
  • Express shipping: $13.99
  • Next-day shipping: $24.99

  Standard shipping does not include express or next-day shipping. Please allow additional transit time for rural and remote locations. Unfortunately, we do not offer express shipping services to PO Box addresses. Additionally, international shipping is not available from the US.

  Restricted items: Due to air transport restrictions and regulations, the following items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Express or Overnight Shipping.

  These items include:

  • Aerosols

  • Pressurized spray cans

  • Alcohol-based products, including hairspray, nail polish, nail polish remover, and any product containing a lithium battery

  Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.

• My package is missing – what should I do?

  We’re so sorry you haven’t received your package yet. Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not hiding. Also ask your neighbors if they may have received it for you. If your package still hasn't turned up in 3 more business days, contact us. We are not responsible for shipments sent to an incorrect or previous address or orders shipped to a Forwarding Company. Please call our customer support team at 1-800-804-7194 to help resolve the issue.